Treply’s Survey Reports allow you to view and analyze key metrics from your surveys to better understand your customers. Here’s how you can use this page to gather insights. 

Survey Overview 

On the Survey Reports page, you’ll see important metrics related to your survey campaigns: 

• Runs: Number of times the survey has been sent out. 
• Contacts Received: The number of contacts who received the survey. 
• Responses: Total responses received from the survey. 
• Unsubscribed: Number of people who unsubscribed after receiving the survey. 

Viewing Survey Analytics 

1. Run Last: Shows the last time the survey was run. 
2. Status: Indicates whether the survey is active or completed. 
3. Response: A detailed look at how many responses were collected. 
4. Contact Information: Shows which contacts participated in the survey. 
5. Run By: Displays who initiated the survey. 

How to Use These Insights 

• Understand Engagement: Track how many people are responding to your surveys and if any unsubscribed. 
• Analyze Feedback: Use the responses to gauge customer sentiment and areas for improvement. 
• Refine Strategy: Adjust your surveys based on engagement and responses to improve future campaigns. 

Conclusion 

Treply’s survey reports provide you with the data needed to analyze customer feedback, helping you refine your approach and boost engagement with your audience.