Frequently asked, honestly answered.

Treply is a platform that helps businesses manage SMS marketing, communication, and automated messaging, including keyword-triggered automation, surveys, and detailed reporting.

Treply allows you to easily send SMS campaigns, manage contacts, automate responses, and track the performance of your communication efforts, increasing engagement and sales. Customers see an average 15x return on their investment and sales lifts of up to 25%.

Treply supports toll-free numbers in the US and Canada, optimized for those regions but adaptable elsewhere. We're actively developing expansion to UAE, India, and additional territories.

Yes. Treply Text is a 100% opt-in service. We do not provide lists of phone numbers, and we do not access or share our users' contact lists.

Treply is enterprise-only. Pricing scales with your monthly send volume, the carrier rates of your destination countries, and the team size you need. We share actual numbers on a 30-minute demo — book one and we'll walk you through it.

Plan and seat changes are made from your dashboard under Settings → Billing → Manage Subscription. Pick your new plan, set the seat quantity, and confirm payment.

Yes, you can cancel your subscription at any time, but the changes will take effect at the end of your current billing cycle.

Yes. Verified non-profits get a meaningful discount on the platform fee. Mention it on your demo call and we'll set it up.

Triggly is Treply's keyword automation feature. It lets you set automated responses and generate contact groups based on keyword-triggered SMS replies — no code, no glue scripts.

You can send SMS surveys to groups or individual contacts, and Treply provides detailed reports based on the responses. Survey results flow back into your contact records for segmentation.

Yes. Treply lets you schedule SMS and MMS campaigns to be sent at specific dates and times, with per-recipient timezone enforcement so quiet hours are respected automatically.

CRM, e-commerce platforms, social media, and WhatsApp Business. Custom integrations via webhooks. Most teams ship a custom integration in under a week.

MMS is generally available in the US and Canada. WhatsApp Business integration is fully supported, including templates and interactive messages.

Yes. Treply complies with GDPR and other data protection regulations, ensuring that your customer data is safe and secure. EU customers can opt into data residency in the EU.

STOP, HELP, and START keywords are auto-handled across every channel. Quiet hours and per-region opt-out lists are enforced at the infrastructure level. See /sms-compliance for the full breakdown of how we handle each regulation.

The recipient is suppressed instantly across all of your senders on Treply. There is no exception. STOP is per-sender by default; users can also opt out globally from every Treply customer.

Yes. Data is encrypted at rest and in transit using industry-standard ciphers, with least-privilege access controls and routine third-party security assessments.

Use the Help Center in your dashboard, or email info@treply.so. We respond within 48 hours. For enterprise customers, you also get a direct line to your customer success team.

Yes, plus webhooks. The same API powers our own dashboard — there is no 'enterprise-only' surface area.

Most customers are sending their first campaign within a few days. Full onboarding — including 10DLC registration, integration setup, and team training — is typically wrapped within two weeks.

Yes. We've migrated customers off most major SMS platforms. Our team handles list import, opt-in status preservation, sender swap, and campaign rebuilds.