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faqs

Frequently
Asked Questions

With all of Treply's amazing features, it can be hard to know where to start. Let's find your Answers!

What is Treply?

Treply is a platform that helps businesses manage SMS marketing, communication, and automated messaging, including keyword-triggered automation, surveys, and detailed reporting.

Treply allows you to easily send SMS campaigns, manage contacts, automate responses, and track the performance of your communication efforts, increasing engagement and sales.

Treply currently supports toll-free numbers in the US and Canada and is best optimized for US and Canada based businesses, but can be adapted for other regions. Our teams is already working on adding many more regions to the list such as UAE, India and many more.

What are the available subscription plans?

Treply offers Free, Tickle, Turbo, Booster, and Enterprise plans. Each plan varies by the number of messages and contacts you can handle.

You can manage your plan under Settings -> Billing -> Manage Subscription. Simply select a new plan, number of seats and confirm payment.

Yes, you can cancel your subscription at any time, but the changes will take effect at the end of your current billing cycle.

What is Triggly and how does it work?

Triggly is Treply’s keyword automation feature, which allows you to set automated responses and generate contact groups based on keyword-triggered SMS replies.

You can send SMS surveys to groups or individual contacts, and Treply provides detailed reports based on the responses.

Yes, Treply lets you schedule SMS/MMS campaigns to be sent at specific dates and times.

Is Treply GDPR-compliant?

Yes, Treply complies with GDPR and other data protection regulations, ensuring that your customer data is safe and secure.

You can contact Treply support through the Help Center in your dashboard, or by emailing info@treply.so

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