What you get
Built for marketers who want to ship, not configure.
- ✓Rule-based flow builder for FAQs, order status, and routine asks.
- ✓LLM-routed responses on the long tail, with prompt and tone you control.
- ✓Confidence threshold triggers human handoff before the loop starts.
- ✓Fallback paths catch dead ends and route to your support inbox.
- ✓Full transcript logged on the contact, every time — auditable.
- ✓Bring-your-own LLM: OpenAI, Anthropic, or your fine-tuned in-house model.
- ✓A/B test bot prompts and route variants like any other Treply campaign.
The numbers
82%
Inbound SMS resolved without a human, on average
<2s
Bot response latency at p95, including LLM calls
100%
Transcripts logged on the contact record, always
Capabilities
Everything in the box.
Rule-based flows
Drag a node, draw an edge. Conditions on contact fields and message content. No code.
LLM routing
When rules can't match, route to your LLM with a prompt and tone you set. Audit every reply.
Confidence handoff
Score every response. Below threshold, hand to a human queue with full prior context attached.
Fallback paths
Dead-end? Pre-built fallback offers a callback, an email link, or routes to a live agent.
BYO LLM
OpenAI, Anthropic, or your own model behind a webhook. Prompts and tools versioned.
Transcript logging
Every bot turn lands on the contact's timeline. Search, audit, and replay any conversation.